Shipping policy

🚚 Shipping Policy 

Shipping Policy – Super Furnishing

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Super Furnishing (“we”, “our”, “us”).

By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing Time

All orders are processed after successful payment confirmation.

  • Standard (Non-Customized) Products:
    Orders are processed and shipped within 7 working days.

  • Customized Products:
    Orders are processed and shipped within 15 working days, as these products are made to order based on customer specifications.

Processing time does not include Sundays, public holidays, or unforeseen delays.

2. Shipping & Delivery Timeline

Delivery timelines are estimates and may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions, natural calamities, or logistical issues

Super Furnishing shall not be held liable for delays caused by circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at the time of checkout.
Any additional charges levied by courier partners due to remote locations or re-delivery attempts may be borne by the customer.

4. Order Tracking

Once the order is shipped, tracking details will be shared with the customer via SMS, WhatsApp, or Email.
Customers are advised to track their shipments regularly.

5. Delivery Attempts & Responsibility

Courier partners will make multiple attempts to deliver the order.

  • If the customer is unavailable or refuses delivery, the order may be marked as Return to Origin (RTO).

  • In such cases, Super Furnishing shall not be responsible for delivery failure.

Any additional shipping or re-dispatch costs will be borne by the customer.

6. Incorrect Address / Contact Details

Customers are responsible for providing accurate and complete shipping details.

Super Furnishing shall not be liable for:

  • Delays or non-delivery due to incorrect address

  • Incorrect contact details provided at checkout

7. Damaged or Lost Shipments

In case of damaged packages:

  • Customers must notify us within 24 hours of delivery with clear images or videos.

If a shipment is lost in transit, we will coordinate with the courier partner and take appropriate action as per their investigation outcome.

8. Force Majeure

Super Furnishing shall not be liable for any delay or failure in delivery due to events beyond reasonable control, including but not limited to natural disasters, strikes, lockdowns, government restrictions, or courier disruptions.

9. Contact Information

For any shipping-related queries, customers may contact us through our official support superfurnishing.in@gmail.com SHOP NO. 9 10 11 CITY CENTRAL PARK LINKING ROAD MUMBAI 400080, IN